Proactive Customer Engaging in Feedback Resolution to Maintain Satisfaction
- All-round Tracking: We track online reviews and mentions of your franchise, wherever they may appear in the web world. This enables us to pinpoint problems and troubleshoot them to save your brand’s good name.
- One Plan: We have one clear plan for managing your reputation for all outlets. Your brand is guaranteed to look uniformly online for all local businesses.
- Active Listening: We converse with your customers on review sites and social media. We resolve complaints and use feedback to bring improvements. This can be hugely instrumental in nipping problems in the bud and keeping customers happier.
- Creating and Publishing Good News: We create and publish positive stories about the wins of your franchise and what your customers have said. This adds value to your brand online and enhances its good name.
- Smart Data Analytics: Smart data analysis will show what customers think and talk about and drive the insights needed to advise on how to lift the franchise’s reputation and fix problems as they emerge.
- Crisis Management: We devise and implement a strategy to deal with the crisis. It should ideally involve ways of dealing with bad publicity and the least damage to the franchise image. At the same time, it needs to work on gaining customer trust.
